This Privacy Policy ("Policy") describes how 988wen ("Platform", "We", "Us", "Our") collects, processes, stores, and protects the personal information of registered players and website visitors ("You", "User", "Data Subject"). By accessing 988wen or registering an account, you acknowledge that you have read and understood this Policy in full.
988wen is committed to protecting the privacy and personal data of every Pakistani player on our platform. This Policy is written in plain English so you understand exactly what data we hold, why we hold it, who we may share it with, and what control you have over it. If anything in this Policy is unclear, our support team is available 24/7 via live chat to clarify before you proceed.
1.1 988wen collects personal data from you in several ways: directly when you register and use your account, automatically as you interact with the platform, and occasionally from third-party sources used for identity verification and fraud prevention. The categories of personal data we collect include:
1.1.1 Registration & Identity Data
1.1.2 Contact & Communication Data
1.1.3 Financial & Transaction Data
1.1.4 Technical & Usage Data
1.2 988wen does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where you voluntarily disclose health-related information in the context of a responsible gaming request — in which case such information is processed solely for the purpose of implementing the requested player protection measure.
2.1 988wen uses the personal data it collects for the following specific purposes:
| Purpose | Data Categories Used | Necessary? |
|---|---|---|
| Account registration & management | Identity, Contact | Required |
| Age verification (21+ enforcement) | Identity, KYC docs | Required |
| Processing deposits & withdrawals | Financial, Identity | Required |
| Fraud prevention & AML compliance | Identity, Financial, Technical | Required |
| Customer support & dispute resolution | Identity, Contact, Communication | Required |
| Platform personalisation & game recommendations | Usage, Technical | Optional |
| Marketing & promotional communications | Contact, Usage | Consent-based |
| Responsible gaming monitoring | Financial, Usage, Identity | Required |
| Legal & regulatory compliance | All categories | Required |
| Platform analytics & improvement | Technical, Usage (aggregated) | Legitimate interest |
2.2 Marketing Communications: If you have opted in to receive promotional communications from 988wen, we may send you emails or SMS messages regarding new games, PSL cricket betting promotions, bonus offers, and platform updates. You may withdraw your consent to marketing communications at any time by using the unsubscribe link in any marketing email, by updating your communication preferences in your account dashboard, or by contacting 988wen support directly. Withdrawing marketing consent does not affect the lawfulness of processing carried out before the withdrawal.
2.3 988wen will not use your personal data for any purpose that is incompatible with the purposes listed in this Policy without first obtaining your explicit consent or establishing a separate lawful basis for that new purpose.
3.1 988wen processes your personal data under the following legal bases, in accordance with internationally recognised data protection principles:
3.2 Where 988wen relies on legitimate interests as a legal basis for processing, we conduct a balancing test to ensure that our interests do not override your rights. You have the right to object to legitimate-interests-based processing at any time (see Section 8).
4.1 988wen does not sell your personal data to third parties. We do not share your personal data with advertisers, data brokers, or any unaffiliated commercial organisations for their own marketing purposes.
4.2 988wen may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:
No Data Sales — Ever: 988wen has never sold player data and has no intention of doing so. Every third party that receives your data from 988wen is contractually bound to use it only for the specific purpose for which it was shared and to apply data security standards consistent with this Policy.
5.1 988wen uses cookies and similar tracking technologies on its website and platform. A cookie is a small text file placed on your device when you visit a website. 988wen uses the following categories of cookies:
5.2 You may manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may impact the functionality of some features on the 988wen platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.
5.3 988wen does not use cross-site tracking pixels or third-party social media tracking cookies without your explicit consent.
6.1 988wen retains your personal data only for as long as necessary to fulfil the purposes described in this Policy, and in any case for no longer than required by applicable legal, regulatory, or licensing obligations. The following general retention periods apply:
6.2 When personal data is no longer required and no legal basis exists for its continued retention, 988wen will securely delete or anonymise the data in a manner that ensures it cannot be reconstructed or re-identified.
7.1 988wen takes the security of your personal data seriously and implements a comprehensive range of technical and organisational security measures to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
7.2 While 988wen implements robust security measures, no platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own 988wen account credentials. If you believe your account has been compromised, contact 988wen support immediately via live chat.
8.1 As a 988wen player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact 988wen's Data Protection Officer using the details in Section 11. 988wen will respond to all rights requests within 30 days of receipt.
Request a copy of all personal data 988wen holds about you, along with information on how it is being used.
Request correction of any inaccurate or incomplete personal data held on your 988wen account.
Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations.
Request that 988wen limits how your data is used while a dispute or accuracy challenge is being resolved.
Receive a copy of your personal data in a structured, machine-readable format where technically feasible.
Object to processing based on legitimate interests or for direct marketing purposes, with immediate effect for marketing.
8.2 Please note that some rights requests may be subject to limitations where 988wen has a legal obligation to retain the data in question (for example, AML and KYC records required under our gaming licence). In such cases, 988wen will explain the basis for any limitation applied to your request.
9.1 988wen's platform is strictly not intended for use by individuals under the age of 21. 988wen does not knowingly collect, process, or store personal data belonging to anyone under the age of 21. Age verification is mandatory at registration and may be repeated at any point during an active account's lifetime.
9.2 If 988wen becomes aware that personal data has been collected from an individual who is under 21 years of age, that account will be immediately suspended, the data will be deleted in accordance with our data retention procedures, and any funds held in the account will be handled in accordance with applicable regulatory requirements.
Strict 21+ Policy: If you are a parent or guardian and believe a minor in your care has registered on 988wen, please contact our support team immediately via email at [email protected]. We will act swiftly to close the account and delete all associated data.
10.1 988wen may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or the structure of the 988wen platform. Where a material change is made to the Policy, 988wen will notify registered players via email or a prominent in-platform notice at least 14 days before the change takes effect, where practicable.
10.2 The version of the Policy currently published on this page, with the effective date noted at the top, supersedes all prior versions. Your continued use of the 988wen platform after any update to this Policy constitutes your acknowledgement of the revised terms. If you do not accept the revised Policy, you must cease using 988wen and may request account closure by contacting support.
10.3 988wen recommends that all players review this Privacy Policy periodically, particularly before submitting new types of personal data to the platform or enabling new features that may involve additional data processing.
11.1 If you have any questions, concerns, or requests relating to this Privacy Policy or 988wen's data processing practices, you may contact us through the following channels:
11.2 988wen has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection obligations. The DPO can be reached via the email address above, marked for the attention of the Data Protection Officer.
11.3 988wen will acknowledge receipt of all formal privacy requests within 5 business days and will provide a substantive response within 30 calendar days. Where a request is complex or involves a high volume of data, 988wen may extend this period by a further 30 days, in which case the player will be notified of the extension and its reason.
Whether you want to download a copy of your data, update your marketing preferences, or simply ask a question about how 988wen uses your information — our Pakistani-English speaking support team is online around the clock via live chat from your account dashboard. No need to file a ticket to get answers to straightforward privacy questions.
These principles are embedded in every system, process, and decision 988wen makes about your personal data.
Every byte of data exchanged between your device and 988wen travels over TLS-encrypted HTTPS connections. Your JazzCash transaction details, CNIC data, and account credentials are never transmitted in plain text.
988wen has never sold player data and never will. Your personal information is not a product. It is handled strictly for the operational, legal, and security purposes described in this Policy — nothing else.
988wen collects only the data necessary for specific, clearly stated purposes. We do not collect data speculatively or "just in case". If we want to use your data for a new purpose, we will ask for your consent first.
Privacy considerations are built into every new 988wen feature from the ground up — not bolted on afterwards. Our engineering and product teams assess data protection impact before any new data collection is introduced to the platform.
This Privacy Policy is written in plain English — not buried legal jargon. You can see exactly what data we hold, why we hold it, and who sees it. Our support team can walk you through any section via live chat, any time.
Access, rectification, erasure, portability, objection — all six of your privacy rights are honoured by 988wen. Submit a request via email or live chat and receive a substantive response within 30 days, no run-around.
Cricket betting, live Sic Bo, 200+ casino tables, Bingo Adventure, and slots — all available in PKR with JazzCash and EasyPaisa, backed by the data protection commitments in this Policy.
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